Higher Education
I keep hearing on the news that it is harder and harder to get a higher education these days. They say that the cost of college and university is going to spiral so high that many people who might be little afford it now will not be able to afford it in the future. Though I am not what you would call poor, I'm not what you would call rich either. I often worry that I will not be able to help my daughter through college. A higher education is one thing that I want to be able to give her, so we have started a college education fund in her name.If you are worried about higher education like I am, it is in your best interest to start saving as soon as you can. You should have a savings account in your child's name that they cannot get into until they are at least 18 years old. It doesn't matter how much you put in, as long as you are putting something in. Even if you can only pay for part of your child's higher education, you are doing them a huge favor. Even ten or fifteen dollars a week will add up rather quickly. Add interest to that and you are going to have more money than you realize when your child is old enough to go to college or university.There are some special programs out there that deal with saving for higher education. Some of these programs allow you to pay for your child's education now, at a price that will no longer exist in the future. I'm not really sure how this works, but if you can afford to shell out the money now, this might be the cheapest and most effective way to ensure that your child gets a higher education. I'm not sure what would happen if your child decides not to go to college, or if something else were to happen that your child would not be in school. You may not be able to get this money back.I know that there are loans out there to help children with their higher education. I had to take out these loans on my own, and I am afraid they are going to follow me around for the rest of my life. It wou
ld almost seem that I paid more for my higher education and I will ever pay for my own home. Even though I think education is valuable, I do believe that the price has gone through the roof and is completely unrealistic. What do all of these colleges and universities need all of this money for? I sincerely hope it's not just to pay the college football and basketball coaches.
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Trident Technical College Pages : 1
Tuesday, February 17, 2009
Statistics-arts\science-Tamil Nadu
year Govt.colleges Govt.aided colleges Self financing colleges
1994-95 65 160 98
1995-96 65 160 122
1996-97 65 160 158
1997-98 67 161 175
1998-99 67 161 194
1999-00 67 161 235
2000-01 67 161 249
2001-02 67 162 249
2002-03 67 162 249
2003-04 67 162 274
2004-05 67 162 441
2005-06 74 162 567
2006-07 76 162 622
1994-95 65 160 98
1995-96 65 160 122
1996-97 65 160 158
1997-98 67 161 175
1998-99 67 161 194
1999-00 67 161 235
2000-01 67 161 249
2001-02 67 162 249
2002-03 67 162 249
2003-04 67 162 274
2004-05 67 162 441
2005-06 74 162 567
2006-07 76 162 622
MAT
MAT - The Management Aptitude Test
Test Date
December, February, May And September
Total duration of the test 150 minutes
Total number of questions 200
Timed Test No sectional time limits
Number of choices per question 4
Marks per question 1
Negative marking ¼
Stationery to be used for OMR Answer sheets HB pencil
MAT is a good option for students who miss out on other opportunities to get admission to the hallowed institutions. It is important to note that not only is the number of institutes that accept the MAT score higher, but also the number of students applying to MAT is lower. However, there are many institutes which enjoy a good reputation and accept MAT scores for admissions.
The Management Aptitude Test (MAT) is one of the 5 national level entrance tests for admissions 0to MBA programmes conducted by B-schools all over India. The All India Management Association (AIMA) conducts the MAT entrance test and its score is valid for admissions to several leading B-schools of the country.
Test Structure:
Last year, the sequence of sections differed for every booklet series; however, the structure in terms of number of questions in every section and the marks allotted to them was the same. The entire paper was a speed as the questions had been asked in straightforward manner and options were very explicit. The ideal time allocation for the sections would be as follows:
Language Comprehension-30 minutes; Indian and Global Environment-15 minutes; Intelligence and Critical Reasoning-30 minutes; Data Interpretation and Sufficiency-35 minutes; Mathematical Skills-40 minutes.
Test Details
Section 1: Mathematical Skills
Most of the questions in this section were on Probability and Trigonometry. Arithmetic had around 30 questions. The level of difficulty of most of the questions was easy but they were time consuming. The questions were based on application of formulae and not reasoning, intensive.
Section 2: Data Analysis and Sufficiency
This section had 40 questions. There were 4 questions based Data Sufficiency (2 Statements) and 8 questions on Data Comparison. The section had: 8 questions (i.e., 2 sets of 4 questions each) on Tables, 4 questions on 2 Line Graphs (based on Timber and Logs), 8 questions (i.e., 2 sets of 4 questions each) on pie charts. The level of difficulty of the questions varied from easy to medium.
Section 3: Intelligence and Critical Reasoning:
This section had 40 questions of which 28 were of Logical Reasoning and remaining 12 were of Critical Reasoning. The section had: 12 single problems on Directions and Coding. All these questions were easy.
The Critical Reasoning questions were on Arguments Statement Based (4 questions), Logical Conclusion/Deductions (2/3) statements (8 questions). Level of difficulty of the question was easy to medium.
Section 4: Language Comprehension
This section comprised Verbal Ability and Reading Comprehension. The Verbal Ability section had 4 grammar based questions of moderate level of difficulty. Fill in the Blanks (2 blanks) (8) were easy. Jumbled Paragraphs (4) and Completion of paragraphs (4) were also of moderate level difficulty.
The Reading Comprehension questions were based on 5 passages. Out of the five passages, two of them were easy and 3 were of moderate level of difficulty.
Section 5: Indian and Global Environment
The questions were based on business awareness, economics, finance, books and authors, politics, sports, sociology, history and abbreviations. The question on business awareness and finance were based on current affairs.
Desired Performance:
A good performance in this test should be an attempt of 120+ questions. One could expect a cut-off of 95+ for the top institutes.
For more details: http://www.aima-ind.org/Management_Aptitude_Test.asp
Test Date
December, February, May And September
Total duration of the test 150 minutes
Total number of questions 200
Timed Test No sectional time limits
Number of choices per question 4
Marks per question 1
Negative marking ¼
Stationery to be used for OMR Answer sheets HB pencil
MAT is a good option for students who miss out on other opportunities to get admission to the hallowed institutions. It is important to note that not only is the number of institutes that accept the MAT score higher, but also the number of students applying to MAT is lower. However, there are many institutes which enjoy a good reputation and accept MAT scores for admissions.
The Management Aptitude Test (MAT) is one of the 5 national level entrance tests for admissions 0to MBA programmes conducted by B-schools all over India. The All India Management Association (AIMA) conducts the MAT entrance test and its score is valid for admissions to several leading B-schools of the country.
Test Structure:
Last year, the sequence of sections differed for every booklet series; however, the structure in terms of number of questions in every section and the marks allotted to them was the same. The entire paper was a speed as the questions had been asked in straightforward manner and options were very explicit. The ideal time allocation for the sections would be as follows:
Language Comprehension-30 minutes; Indian and Global Environment-15 minutes; Intelligence and Critical Reasoning-30 minutes; Data Interpretation and Sufficiency-35 minutes; Mathematical Skills-40 minutes.
Test Details
Section 1: Mathematical Skills
Most of the questions in this section were on Probability and Trigonometry. Arithmetic had around 30 questions. The level of difficulty of most of the questions was easy but they were time consuming. The questions were based on application of formulae and not reasoning, intensive.
Section 2: Data Analysis and Sufficiency
This section had 40 questions. There were 4 questions based Data Sufficiency (2 Statements) and 8 questions on Data Comparison. The section had: 8 questions (i.e., 2 sets of 4 questions each) on Tables, 4 questions on 2 Line Graphs (based on Timber and Logs), 8 questions (i.e., 2 sets of 4 questions each) on pie charts. The level of difficulty of the questions varied from easy to medium.
Section 3: Intelligence and Critical Reasoning:
This section had 40 questions of which 28 were of Logical Reasoning and remaining 12 were of Critical Reasoning. The section had: 12 single problems on Directions and Coding. All these questions were easy.
The Critical Reasoning questions were on Arguments Statement Based (4 questions), Logical Conclusion/Deductions (2/3) statements (8 questions). Level of difficulty of the question was easy to medium.
Section 4: Language Comprehension
This section comprised Verbal Ability and Reading Comprehension. The Verbal Ability section had 4 grammar based questions of moderate level of difficulty. Fill in the Blanks (2 blanks) (8) were easy. Jumbled Paragraphs (4) and Completion of paragraphs (4) were also of moderate level difficulty.
The Reading Comprehension questions were based on 5 passages. Out of the five passages, two of them were easy and 3 were of moderate level of difficulty.
Section 5: Indian and Global Environment
The questions were based on business awareness, economics, finance, books and authors, politics, sports, sociology, history and abbreviations. The question on business awareness and finance were based on current affairs.
Desired Performance:
A good performance in this test should be an attempt of 120+ questions. One could expect a cut-off of 95+ for the top institutes.
For more details: http://www.aima-ind.org/Management_Aptitude_Test.asp
TANCET
Tamil Nadu Common Entrance Test (TANCET)
Introduction
Anna University conducts the Tamil Nadu Common Entrance Test
(TANCET) for admission to MBA, MCA, M.E./M.Tech/M.Arch/
M.Plan programme of various Colleges and Universities of
Tamil Nadu. The MBA and MCA programme will be offered at
College of Engineering, Guindy Campus, Govt & Govt aided
Engineering Colleges, Govt and Govt Aided Arts & Science
Colleges. The M.E./M.Tech/M.Arch/M.Plan degree programs
are offered at University Departments (College of Engineering,
Guindy Campus, Alagappa Chettiar College of Technology Campus)
Madras Institute of Technology Campus) and Govt & Govt aided
Engineering Colleges. Moreover some other universities and
Colleges may also opt to admit students through the score of
Tamil Nadu Common Entrance Test.
Eligibility Criteria:
For admission to the MBA programme through TANCET candidates
need to be a graduate in any discipline under the 10+2+3
pattern.
For admission to the M.C.A. Programme through TANCET
candidates should have a Bachelor's degree with mathematics
as a core subject at the 12th standard or with mathematics/
statistics as one of the subjects at the degree level.
For admission to the M.E. Programme through TANCET candidates
need to have bachelor's degree in Engineering/Technology in
the relevant stream.
However candidates who are appearing in the final year of the
qualifying examination are also eligible to appear in the
Tamil Nadu Common Entrance Test 2007.
Obtaining the TANCET Application Form:
The TANCET application form can be obtained either person
on payment of Rs. 300/- (Rs150 for Tamil Nadu SC/ST candidates)
from the selected branches of Karur Vyasya Bank Ltd.
(cash payment), Examination Centre, Anna University,
Govt College of Technology, Coimbatore, Thiagarajar College
of Engineering, Madurai, Govt College of Engineering, Salem,
Bishop Heber College Trichy, Govt College of Engineering
Tirunvelli.
The TANCET application Forms can also be obtained through
post by sending a demand draft of Rs. 330 (Rs. 180 in case of
Tamil Nadu SC/St candidates) along with a requisition letter
and self addressed slip to the Secretary, TANCET Examination
Centre, Anna university Chennai 600 025. The demand draft
should be drawn from any Nationalized Bank in favor of
The Director, Entrance Examinations, Anna University, payable
at Chennai.
For every additional Programme candidates need to enclose
an additional demand draft of Rs. 300 (Rs. 150 for Tamil Nadu
SC/ST candidates).
TANCET Centre:
The Tamil Nadu Common Entrance Test will be held at Chennai,
Coimbatore, Madurai, Salem, Trichy and Tirunelveli.
Submitting the TANCET Application Form:
The duly filled application form along with the
acknowledgement card, copy of permanent community certificate
(for Tamil Nadu SC/ST candidates) and additional DD if
applicable should reach the Secretary, TANCET Examination
Centre, Anna University Chennai- 600 025 on or before May.
Schedule of TACET 2007
Date of Issuing of application Form: April
Last date of Issuing of application form other than Chennai
city and by Post: April.
Last date of Issuing of application for at AnaUniversity
Chennai: May
Last date of receipt of application Form: May.
Date of TANCET
MBA: May (10.00 a.m. to 12 noon)
MCA: May (02.30 p.m. to 4.30 p.m.)
M.E./M.Tech/M.Arch/M.Plan: May.
Related Link: www.annauniv.edu/
Introduction
Anna University conducts the Tamil Nadu Common Entrance Test
(TANCET) for admission to MBA, MCA, M.E./M.Tech/M.Arch/
M.Plan programme of various Colleges and Universities of
Tamil Nadu. The MBA and MCA programme will be offered at
College of Engineering, Guindy Campus, Govt & Govt aided
Engineering Colleges, Govt and Govt Aided Arts & Science
Colleges. The M.E./M.Tech/M.Arch/M.Plan degree programs
are offered at University Departments (College of Engineering,
Guindy Campus, Alagappa Chettiar College of Technology Campus)
Madras Institute of Technology Campus) and Govt & Govt aided
Engineering Colleges. Moreover some other universities and
Colleges may also opt to admit students through the score of
Tamil Nadu Common Entrance Test.
Eligibility Criteria:
For admission to the MBA programme through TANCET candidates
need to be a graduate in any discipline under the 10+2+3
pattern.
For admission to the M.C.A. Programme through TANCET
candidates should have a Bachelor's degree with mathematics
as a core subject at the 12th standard or with mathematics/
statistics as one of the subjects at the degree level.
For admission to the M.E. Programme through TANCET candidates
need to have bachelor's degree in Engineering/Technology in
the relevant stream.
However candidates who are appearing in the final year of the
qualifying examination are also eligible to appear in the
Tamil Nadu Common Entrance Test 2007.
Obtaining the TANCET Application Form:
The TANCET application form can be obtained either person
on payment of Rs. 300/- (Rs150 for Tamil Nadu SC/ST candidates)
from the selected branches of Karur Vyasya Bank Ltd.
(cash payment), Examination Centre, Anna University,
Govt College of Technology, Coimbatore, Thiagarajar College
of Engineering, Madurai, Govt College of Engineering, Salem,
Bishop Heber College Trichy, Govt College of Engineering
Tirunvelli.
The TANCET application Forms can also be obtained through
post by sending a demand draft of Rs. 330 (Rs. 180 in case of
Tamil Nadu SC/St candidates) along with a requisition letter
and self addressed slip to the Secretary, TANCET Examination
Centre, Anna university Chennai 600 025. The demand draft
should be drawn from any Nationalized Bank in favor of
The Director, Entrance Examinations, Anna University, payable
at Chennai.
For every additional Programme candidates need to enclose
an additional demand draft of Rs. 300 (Rs. 150 for Tamil Nadu
SC/ST candidates).
TANCET Centre:
The Tamil Nadu Common Entrance Test will be held at Chennai,
Coimbatore, Madurai, Salem, Trichy and Tirunelveli.
Submitting the TANCET Application Form:
The duly filled application form along with the
acknowledgement card, copy of permanent community certificate
(for Tamil Nadu SC/ST candidates) and additional DD if
applicable should reach the Secretary, TANCET Examination
Centre, Anna University Chennai- 600 025 on or before May.
Schedule of TACET 2007
Date of Issuing of application Form: April
Last date of Issuing of application form other than Chennai
city and by Post: April.
Last date of Issuing of application for at AnaUniversity
Chennai: May
Last date of receipt of application Form: May.
Date of TANCET
MBA: May (10.00 a.m. to 12 noon)
MCA: May (02.30 p.m. to 4.30 p.m.)
M.E./M.Tech/M.Arch/M.Plan: May.
Related Link: www.annauniv.edu/
Preparation of CV
The purpose of this area is to give information about CVs and Cover Letters. You will also find lots of links to very useful sites with all the information you need.
The CV
CVs can look very different and there isn’t really a single universal CV format that would guarantee you the job or that would be “the right one”. There are though several important points to be remembered when writing a CV and these points will be gone through here.
Format rules
2 A4 pages maximum. If the CV gets longer the reader might already lose interest and forget what he read.
Well laid out document that uses normal font styles (Times New Roman, Verdana, Arial). Straight margins and perfectly word processed.
Use lots of spaces if possible and the flow of the points should be logical. An easy-to-read layout.
Use white good quality paper if sending a paper application. If sending electronically make sure the text is easy to read and the background colour is white. No images please.
Put a central block heading with key details of you that the recruiter can see immediately. Avoid putting here your age, marital status and other details that are not relevant.
Use bold, underlined or highlighted headings to make it easy to see where each section starts.
Content and substance rules
You could put a career objective or a self-marketing statement under the central block heading. This would tell the reader a bit more about who you are and what you want. Some recruiters do not though want this, so it really is up to you and what you think sells you better. As mentioned in the introduction, there are as many CV formats as there are opinions.
Analyse your key skills and what you have achieved so far in your life.
You can also put a personal section in the end of the CV that would explain in more detail who You really are. Many recruiters don’t’ have a lot of time to read carefully the Cvs they get and thus only look at the beginning and the end. By having a good ending that sells you as a person, you might just convince the employer to put you in the right pile instead of the rubbish bin. Once again some recruiters don’t think this is important and it is left for you to decide.
Use lots of adjectives and positive, dynamic, precise and concise language. Mistakes on your CV just makes you look stupid. The last thing you want is to waste the recruiter's time with them trying to understand what you are writing and trying to say.
Use examples whenever possible. This is so important. Show them actually why you have the skills you are saying you have. Show for example that your keen eye for detail saved your previous employer lots of money because of all the mistakes you found and corrected.
What section comes in what order varies from person to person. If you are a fresh student and don’t have lots of work experience then more emphasis should be put on explaining your education and extracurricular activities and how they have shaped you as a person. If you have work experience, then this should be your key selling point. Don’t just write the time you have worked, the company and the title. Explain what you actually did, what you learnt and what impact You actually made. This is important to remember.
Always put the most recent event on top and then go back in time as you go down.
Be consistent and clear with everything you are trying to communicate to the recruiter. They do not have any extra time to be wasted. A very small thing could decide if you get to the interview or not. Make sure you get there.
What your CV should say
When writing a CV you have to remember the following thing. What you are trying to say always has a deeper meaning and each section of your CV should explain “more” about you. What this means is explained below.
What you write
What the reader understands
Name/Address/etc:
I am easy to contact and organised.
Personal profile:
I am very good and I can offer you all this.
Education & Qualifications:
I am a clever person. Look at my achievements.
Work experience:
Look at what I have done so far. I am a very hard worker.
Relevant skill:
I am especially good at this. You (the employer) can use these skills to
your advantage.
Personal interests:
I am very interesting and outgoing. I have a life and I like to socialize
and take care of myself.
References:
These people will tell you how nice and wonderful I am. They will back
every word I am saying.
The point is thus that you have to make sure that each section makes you look as good as possible. Make sure the reader understands your points and sell, sell, sell yourself. You are a very good employee. You know that. Make the employer aware of that too. Make them understand that they need you in their organisation. There is though a thin red line here and don’t step over it and appear as over-confident and cocky. Like you know you are the best. Be confident in yourself and your skills. It will shine through.
Power words
One point that also has to be made here is about the power words. Some companies actually use computer programs to do the initial screening of applicants and they do this by looking for certain power words in the CV and Cover Letter. This may seem cold and unfair but that is the way some companies do it. Although a computer program wouldn’t be used you should still use these power words since they have an impact on the reader and make you “shine”. Some of the words you can use are.
Accelerated
Achieved
Acquired
Administered
Advised
Ambition
Analysed
Aspired
Assisted
Budgeted
Built
Capable
Clarified
Completed
Conceived
Confidence
Conscientious
Cooperated
Coordinated
Created
Decided
Delegated
Demonstrated
Dependable
Designed
Determined
Developed
Devised
Displayed
Directed
Distinctive
Doubled
Educated
Effected
Effective
Efficient
Encouraged
Engineered
Enhanced
Enthusiasm
Established
Evaluated
Exceeded
Excellence
Exceptional
Executed
Expanded
Experience
Facilitated
Finalised
Financed
Formulated
Founded
Generated
Governed
Graduated
Headed
Helpful
Honest
Honour
Humour
Imagination
Implemented
Improved
Improvised
Increased
Influenced
Ingenuity
Integrity
Initiated
Innovated
Inspired
Launched
Led
Liaised
Located
Loyal
Maintained
Managed
Marketed
Mediated
Motivated
Negotiated
Nominated
Notable
Obtained
Operated
Opportunity
Organised
Oriented
Originated
Overcome
Participated
Perceived
Perfected
Performed
Permanent
Piloted
Pioneered
Placed
Planned
Played
Popular
Practical
Praise
Prepared
Prestige
Produced
Proficient
Progress
Promoted
Proposed
Proved
Provided
Punctual
Reasonable
Recognised
Recommend
Reduced
Regulated
Reliable
Reorganised
Reported
Represented
Researched
Responsible
Satisfied
Scheduled
Selected
Simplified
Sincerity
Solved
Stimulated
Streamlined
Structured
Substantial
Succeeded
Success
Supervised
Supported
Taught
Thorough
Thoughtful
Tolerant
Trained
Transferred
Transformed
Trebled
Understanding
Useful
Utilised
Verified
Vital
Vivid
Wisdom
Won
Wrote
Skills and abilities to talk about
When writing your CV and Cover Letter you should use lots of examples and there is a reason for this. This shows how you really have behaved in some situations and what skills and abilities you have. Below are some skills you should address in your application. This depends of course on where it is you are applying.
Willingness to learn
Commitment
Dependability/reliability
Self-motivation
Teamwork
Communication skills (both spoken and written)
General drive and energy
Self-management
Achievement oriented and generally motivated
Problem solving skills
Analytical abilities
Flexibility
Initiative
Ability to summarise key issues
Logical reasoning abilities
Adaptability
Numerical skills
Verbal skills
Ability to work under pressure
Time management
Customer/client service skills
Research skills
Self-confidence
Always remember though that when you say you possess these skills you have to prove it with an example. Know yourself and think about what you have done. You will most certainly have many of these skills but you have to know this and be aware of them. Don’t be afraid to put as many of these as possible on your CV. Sell yourself.
The Cover Letter
The Cover Letter is your friend. Its task is to complement and compliment your CV and tell more about you. In some cases where applications are identical, the recruiters might make the decision based on your Cover Letter. This is thus an important document and some people think it is even the key to getting a job.
The task of the covering letter is to:
Reinforce key points made in the CV or application form.
It can accompany the CV and application form even if not asked.
It need to be fairly brief and to the point. Don’t write loads here.
It needs a good beginning.
It should say what you want and can do for that employer.
It should say how you are suited to the job/work.
It should have a good ending. Maybe an assumptive ending, like “I am looking forward to meeting you very soon”.
The precise format of the Cover Letter is though dependant on your profession and the industry and even the company you want to work for. There are though samples available that can be found right below and in the links at the bottom of the page.
Samples
CV 1
CV 2
Cover Letter 1 (speculative letter)
Cover Letter 2
Cover Letter 3
Good luck with your job hunt.
Some useful links
Targeting you Cover Letters
CV FAQ's and Answers
Cover Letter FAQ's and Answers
Targeting your CV
CV Cheating
CV Samples (for various professions)
Cover Letter Samples
All the information you need about CVs and Cover Letters
University of Essex CV guidance
Very good link collection (support 4 learning)
The CV
CVs can look very different and there isn’t really a single universal CV format that would guarantee you the job or that would be “the right one”. There are though several important points to be remembered when writing a CV and these points will be gone through here.
Format rules
2 A4 pages maximum. If the CV gets longer the reader might already lose interest and forget what he read.
Well laid out document that uses normal font styles (Times New Roman, Verdana, Arial). Straight margins and perfectly word processed.
Use lots of spaces if possible and the flow of the points should be logical. An easy-to-read layout.
Use white good quality paper if sending a paper application. If sending electronically make sure the text is easy to read and the background colour is white. No images please.
Put a central block heading with key details of you that the recruiter can see immediately. Avoid putting here your age, marital status and other details that are not relevant.
Use bold, underlined or highlighted headings to make it easy to see where each section starts.
Content and substance rules
You could put a career objective or a self-marketing statement under the central block heading. This would tell the reader a bit more about who you are and what you want. Some recruiters do not though want this, so it really is up to you and what you think sells you better. As mentioned in the introduction, there are as many CV formats as there are opinions.
Analyse your key skills and what you have achieved so far in your life.
You can also put a personal section in the end of the CV that would explain in more detail who You really are. Many recruiters don’t’ have a lot of time to read carefully the Cvs they get and thus only look at the beginning and the end. By having a good ending that sells you as a person, you might just convince the employer to put you in the right pile instead of the rubbish bin. Once again some recruiters don’t think this is important and it is left for you to decide.
Use lots of adjectives and positive, dynamic, precise and concise language. Mistakes on your CV just makes you look stupid. The last thing you want is to waste the recruiter's time with them trying to understand what you are writing and trying to say.
Use examples whenever possible. This is so important. Show them actually why you have the skills you are saying you have. Show for example that your keen eye for detail saved your previous employer lots of money because of all the mistakes you found and corrected.
What section comes in what order varies from person to person. If you are a fresh student and don’t have lots of work experience then more emphasis should be put on explaining your education and extracurricular activities and how they have shaped you as a person. If you have work experience, then this should be your key selling point. Don’t just write the time you have worked, the company and the title. Explain what you actually did, what you learnt and what impact You actually made. This is important to remember.
Always put the most recent event on top and then go back in time as you go down.
Be consistent and clear with everything you are trying to communicate to the recruiter. They do not have any extra time to be wasted. A very small thing could decide if you get to the interview or not. Make sure you get there.
What your CV should say
When writing a CV you have to remember the following thing. What you are trying to say always has a deeper meaning and each section of your CV should explain “more” about you. What this means is explained below.
What you write
What the reader understands
Name/Address/etc:
I am easy to contact and organised.
Personal profile:
I am very good and I can offer you all this.
Education & Qualifications:
I am a clever person. Look at my achievements.
Work experience:
Look at what I have done so far. I am a very hard worker.
Relevant skill:
I am especially good at this. You (the employer) can use these skills to
your advantage.
Personal interests:
I am very interesting and outgoing. I have a life and I like to socialize
and take care of myself.
References:
These people will tell you how nice and wonderful I am. They will back
every word I am saying.
The point is thus that you have to make sure that each section makes you look as good as possible. Make sure the reader understands your points and sell, sell, sell yourself. You are a very good employee. You know that. Make the employer aware of that too. Make them understand that they need you in their organisation. There is though a thin red line here and don’t step over it and appear as over-confident and cocky. Like you know you are the best. Be confident in yourself and your skills. It will shine through.
Power words
One point that also has to be made here is about the power words. Some companies actually use computer programs to do the initial screening of applicants and they do this by looking for certain power words in the CV and Cover Letter. This may seem cold and unfair but that is the way some companies do it. Although a computer program wouldn’t be used you should still use these power words since they have an impact on the reader and make you “shine”. Some of the words you can use are.
Accelerated
Achieved
Acquired
Administered
Advised
Ambition
Analysed
Aspired
Assisted
Budgeted
Built
Capable
Clarified
Completed
Conceived
Confidence
Conscientious
Cooperated
Coordinated
Created
Decided
Delegated
Demonstrated
Dependable
Designed
Determined
Developed
Devised
Displayed
Directed
Distinctive
Doubled
Educated
Effected
Effective
Efficient
Encouraged
Engineered
Enhanced
Enthusiasm
Established
Evaluated
Exceeded
Excellence
Exceptional
Executed
Expanded
Experience
Facilitated
Finalised
Financed
Formulated
Founded
Generated
Governed
Graduated
Headed
Helpful
Honest
Honour
Humour
Imagination
Implemented
Improved
Improvised
Increased
Influenced
Ingenuity
Integrity
Initiated
Innovated
Inspired
Launched
Led
Liaised
Located
Loyal
Maintained
Managed
Marketed
Mediated
Motivated
Negotiated
Nominated
Notable
Obtained
Operated
Opportunity
Organised
Oriented
Originated
Overcome
Participated
Perceived
Perfected
Performed
Permanent
Piloted
Pioneered
Placed
Planned
Played
Popular
Practical
Praise
Prepared
Prestige
Produced
Proficient
Progress
Promoted
Proposed
Proved
Provided
Punctual
Reasonable
Recognised
Recommend
Reduced
Regulated
Reliable
Reorganised
Reported
Represented
Researched
Responsible
Satisfied
Scheduled
Selected
Simplified
Sincerity
Solved
Stimulated
Streamlined
Structured
Substantial
Succeeded
Success
Supervised
Supported
Taught
Thorough
Thoughtful
Tolerant
Trained
Transferred
Transformed
Trebled
Understanding
Useful
Utilised
Verified
Vital
Vivid
Wisdom
Won
Wrote
Skills and abilities to talk about
When writing your CV and Cover Letter you should use lots of examples and there is a reason for this. This shows how you really have behaved in some situations and what skills and abilities you have. Below are some skills you should address in your application. This depends of course on where it is you are applying.
Willingness to learn
Commitment
Dependability/reliability
Self-motivation
Teamwork
Communication skills (both spoken and written)
General drive and energy
Self-management
Achievement oriented and generally motivated
Problem solving skills
Analytical abilities
Flexibility
Initiative
Ability to summarise key issues
Logical reasoning abilities
Adaptability
Numerical skills
Verbal skills
Ability to work under pressure
Time management
Customer/client service skills
Research skills
Self-confidence
Always remember though that when you say you possess these skills you have to prove it with an example. Know yourself and think about what you have done. You will most certainly have many of these skills but you have to know this and be aware of them. Don’t be afraid to put as many of these as possible on your CV. Sell yourself.
The Cover Letter
The Cover Letter is your friend. Its task is to complement and compliment your CV and tell more about you. In some cases where applications are identical, the recruiters might make the decision based on your Cover Letter. This is thus an important document and some people think it is even the key to getting a job.
The task of the covering letter is to:
Reinforce key points made in the CV or application form.
It can accompany the CV and application form even if not asked.
It need to be fairly brief and to the point. Don’t write loads here.
It needs a good beginning.
It should say what you want and can do for that employer.
It should say how you are suited to the job/work.
It should have a good ending. Maybe an assumptive ending, like “I am looking forward to meeting you very soon”.
The precise format of the Cover Letter is though dependant on your profession and the industry and even the company you want to work for. There are though samples available that can be found right below and in the links at the bottom of the page.
Samples
CV 1
CV 2
Cover Letter 1 (speculative letter)
Cover Letter 2
Cover Letter 3
Good luck with your job hunt.
Some useful links
Targeting you Cover Letters
CV FAQ's and Answers
Cover Letter FAQ's and Answers
Targeting your CV
CV Cheating
CV Samples (for various professions)
Cover Letter Samples
All the information you need about CVs and Cover Letters
University of Essex CV guidance
Very good link collection (support 4 learning)
Aptitude on line Test
Why You Need To Be An Intrapreneur
Nonverbal Interview Behavior
Pre-Interview Web Research
Your Cover Letter MUST Ask This Question
How To Prepare For A Telephone Interview
How To Talk Your Boss Into Giving You A Salary Increase
Always Have a Current Resume
Why You Need To Be An Intrapreneur
When a client asks me if I think he or she is a good candidate for starting a new business, I ask several questions (see our free assessment, “Are You an Entrepreneur?”). But the truth of the matter is that these questions are similar to ones that I’d ask someone who wants to move up in an organization or find a new position elsewhere. When people call an executive coach after deciding to make a change or being laid off, those who have treated their career like their own business will have a much easier time.
Having an entrepreneur mindset is a necessary asset for being recognized and rewarded in your organization. The employees who are primarily reactive will not reach the top. Sure, they’ll be rewarded to a point for their faithful and accurate adherence to the established goals of the organization—but these are not going to be the people calling the shots for the big games. An entrepreneur mindset means thinking of the gestalt, or whole, of the organization and recognizing where you fit into the scheme of things; recognizing the impact of your actions on the system and how you can craft and increase that impact. It means having great relationship abilities and an uncanny knowledge and intuition of your “clients”—your colleagues, senior management teams, and your staff, as well as external customers.
Entrepreneurs are always taking temperatures—of costs, profit margins, marketing effectiveness, visibility, shifting needs of the market, new trends, and so on. The difference between entrepreneurship and career management—intrapreneurship—is that your thinking about these topics is focused internally. Your visibility is not limited to your organization’s ultimate service or product: it’s about you as a product.
How visible are you? Does senior management understand your unique set of abilities and your capacity to achieve their goals? Are you aware of the changing needs and moods of your company—acutely sensitive to shifting winds of politics, budgets, philosophical positions of key individuals? What are you doing to anticipate and respond to these changes? Do people still think of you at the level at which you were hired, or are they aware of your increased capacity to contribute to the organization? Do you have active testimonials from “clients”—does the good word about you get broadcast to the organization by your boss, your peers, your subordinates? Of course, there is some discretion and good taste called for here. Nobody wants a gloating, self-promoting egomaniac on their team. Do you know how to effectively market yourself to those around you?
Are you the one who finds a problem and makes your boss aware of it? Or are you the one who finds the problem, comes up with a few great fixes, and then presents the issue? Do you give up easily on tough problems and complain about the impossibility of the situation? Or do you relentlessly persist until the situation is resolved?
Do you consistently expose yourself to new opportunities to learn transferable skills? Think of your skill set as a personal asset, like a home. Are you renovating the kitchen or are you going to try to sell the old house as is? If your skill set isn’t up to date in a highly competitive market, your outdated kitchen/obsolete skill set will be a much harder sell.
How portable is your career? Is what you’re doing worthwhile only to your organization? Or are you learning skills that can be packed up in your career suitcase and taken down the road to the next opportunity? Many of the most transferable skills are what HR people used to call “soft skills”: people/time management expertise; ability to get buy-in from peers, subordinates, and superiors; ability to develop strong relationships with customers; ability to think ahead of the competition.
Even if that project you’re managing is truly unique to this one company, what are you learning about the big picture of management or leadership that you can take with you?
Entrepreneurs are always planning for the next product, the next service. They know that the market isn’t stagnant, and neither are their customers. How stagnant is your career?
Entrepreneurs constantly compare their product with the market and adjust and improve it to keep highly competitive. If your career was a product—how would you rate it?
—Elizabeth McAloon, CPCC
www.TheMcAloonGroup.com
Elizabeth McAloon, CPCC
http://wwww.TheMcAloonGroup.com
Nonverbal Interview Behavior
Non-verbal interview behavior can drown out your verbal self-presentation.
Practice interviewing in front of a full-length mirror or, better yet, videotape yourself if you have access to such equipment. Turn the sound down and watch yourself carefully.
How do you sit in your chair? Upright with an aura of energy and enthusiasm or slumped as if you no longer care? Do you maintain good eye contact or look down at your hands when a question is difficult to answer? Do you lean forward to make a connection with the interviewer or appear distant and disconnected? Do you use your hands for an occasional gesture, to emphasize a point, or are they always in motion, as distractible as those ex-jocks on TV who constantly flail away regardless of what they are saying?
Can you cross your legs at the ankle and stay still or do you constantly shift in your chair and irritate everyone in the room? Do you have unconscious habits or mannerisms that distract from your professional demeanor such as twisting your hair, rubbing your nose, licking your lips, or cracking your knuckles? How is your voice? Is it monotonous, clear, nasal, or shrill? Do you smile - at appropriate moments not constantly like a beauty contestant on the runway?
Being aware of all that you are presenting to a potential employer can make your verbal presentation more effective and increase your chances for a successful outcome.
Virginia Bola operated a rehabilitation company for 20 years, developing innovative job search techniques for disabled workers, while serving as a Vocational Expert in Administrative, Civil and Workers' Compensation Courts. Author of an interactive and supportive workbook, The Wolf at the Door: An Unemployment Survival Manual, and a monthly ezine, The Worker's Edge, she can be reached at http://www.unemploymentblues.com or http://layoffblues.blogspot.com
Pre-Interview Web Research
You have obtained an interview -- congratulations! You feel prepared to discuss your strengths, your accomplishments, your willingness to work hard and learn quickly, and your ability to fit seamlessly into the employer's needs. But... you don't know anything about the employer. You may not even be sure what kind of industry they are in. Do some quick homework before your interview and you may glean a basic understanding of their business that can set you apart from other candidates.
In the "old days" you would have needed to visit a library to try to find the employer in a Business Directory or Manufacturers' Guide. Now you can use the Internet to investigate. If you are lucky, and find that they have their own website, explore it completely, like a search engine spider, page by page and link by link. It will provide you with genuine insight into their organization, their accomplishments, and their values. Try to identify what kind of problems and challenges they may be facing which you could address in an interview. If the company does not have a website, Google them and see if they show up on another site.
If you know their product or service (if you don't, anonymously call the receptionist and just ask what the company does) search for their name within similar sites. If you cannot find the company anywhere, or can't find any helpful details, look at the industry they are in and see what is currently a hot topic and what predictions for future change are being discussed.
All such information will be immensely valuable in your interview either to demonstrate your ability to solve problems or, at the very least, allow you to ask intelligent, pertinent questions.
Virginia Bola operated a rehabilitation company for 20 years, developing innovative job search techniques for disabled workers, while serving as a Vocational Expert in Administrative, Civil and Workers' Compensation Courts. Author of an interactive and supportive workbook, The Wolf at the Door: An Unemployment Survival Manual, and a monthly ezine, The Worker's Edge, she can be reached at http://www.unemploymentblues.com or http://layoffblues.blogspot.com
Your Cover Letter MUST Ask This Question
Imagine receiving a letter from a salesman who wants to sell you an exciting new widget. The letter focuses on all the reasons why this is such a great item. But nowhere does the man ASK for the purchase! You are not as likely to buy it.
The same thing is true with a job search cover letter. Unless you ASK the employer for the opportunity to be interviewed you probably won't hear the phone ring. Decide today that every cover letter you write will contain your specific request for a job interview. ASK and you will receive!
If you don't land the job interview, you certainly will not land the job, so put first things first.
• Write a great cover letter that sparkles with friendliness and professionalism.
• State your qualifications for the position you want.
• Tell the employer how you can help his/her company.
• ASK for an interview clearly and directly.
Where in the cover letter should you make your request? In the beginning and again at the end. Twice is nice!
Example at the beginning of your cover letter:
When I saw your ad for a warehouse manager, I realized we've been looking for each other! Can we meet in person next week? I'd like to show you how my five years of experience in this area will increase profits and streamline procedures.
Example at the close of your cover letter:
Thank you for taking the time to read my letter. Can we get together to talk in person? I'm available mornings till 12:00 noon. You name the time and date and I'll be there.
Now write that cover letter and don't forget to ASK. Then keep your phone and your calendar handy!
Jimmy Sweeney is the president of CareerJimmy and author of the new, "Amazing Cover Letter Creator." Jimmy has written several career-related books and his unique, "think-outside-the-job-search-box" style, make his articles a job-seeker favorite. Jimmy is regularly published on some of the Internet’s largest career web sites.
Who else wants their phone ringing off the hook with more quality job interviews? Visit Jimmy on the web right now at http://www.Amazing-Cover-Letters.com for your 'instant' cover letter today.
How To Prepare For A Telephone Interview
It is important to prepare thoroughly for your telephone interview.
Begin by studying the job description and the candidate profile. This will enable you to identify the company's particular needs and demonstrate that you possess the skills required to meet them.
Find out all you can about the company's products, services, history, and culture. Make a special effort to identify any areas where your skills and experience may be of particular value.
Familiarize yourself with the company's website and be prepared to comment constructively upon it if asked.
Prepare a list matching your accomplishments to the company's stated requirements. Keep this list in front of you during the interview and refer to it at every opportunity.
Specify and quantify your accomplishments, e.g. 'increased sales by 35%' or 'reduced overheads by 27%'.
Interviewers are keen to hear about relevant challenges or problems you faced in the workplace, the specific actions you took, and the measurable results you achieved. They seek to identify key competencies such as communication skills, analytical skills, teamwork, drive and initiative. Be prepared to give examples of how and when you have demonstrated these key competencies.
To get the feel of being interviewed over the phone, compile a list of probable questions and ask a friend use them in a simulated phone interview. Prepare your answers carefully, using key words and phrases from the job description and candidate profile. Do not attempt to write out your answers in full or they will sound wooden and scripted.
Select a quiet place where you will not be disturbed during the phone call. Keep your resume and cover letter, a copy of the job advertisement, and your notes in front of you. Jot down key points throughout the course of the interview.
It is a good idea to stand during a telephone interview as this makes you sound more confident and helps project a positive and professional image.
Matching your speaking rate and pitch to that of the interviewer will help you to establish rapport.
Professional radio broadcasters can vouch for the fact that smiling creates a friendly and enthusiastic impression. So make an effort to smile appropriately during the call.
Since it is important to convey the impression that you are genuinely interested in the company and eager to make a contribution, refer to salient information you discovered during the course of your research.
Listen attentively to the interviewer's questions and comments. Respond appropriately to verbal or tonal cues. If you don't understand a question, ask for clarification. Provide well-developed, balanced, and analytical answers. Avoid monosyllabic 'yes' and 'no' replies.
If asked to explain your reasons for leaving your previous job, make sure to have positive reasons prepared. Under no circumstances should you criticize your previous employers or colleagues. Having researched the company and analyzed the job description as suggested, you should find it easy to prepare a few thoughtful questions to ask the interviewer when afforded the opportunity.
At the end of the phone call, emphasize your interest in the job and the company and reiterate your qualifications. Stress that you would welcome the opportunity of a face-to-face interview.
After the interview, write a short thank-you letter.
Visit the author's website at: http://www.assignmentsplus.com
Gerard McLoughlin, Director of Assignments Plus Communications, has contributed career-related articles to hundreds of recruitment companies, websites and publications throughout the world, including: USA Today, JobBankUSA.com, US-Recruiters.com, Jobs1.co.uk, Nurse-Recruiter.com, and Recruitireland.com
How To Talk Your Boss Into Giving You A Salary Increase
* If you believe you deserve a salary increase, ask for it as soon as possible; don't procrastinate or wait for your employer to offer it.
* Determine what you are worth in the marketplace by carrying out a survey of people in comparable jobs. Never base your case on a need for more money.
* Be realistic in your assessment of what you are worth and what your employer would be willing or able to pay. Have an exact figure in mind before entering into negotiations. Avoid comparisons. Never compare your salary to someone else's.
* Remember that bosses want employees who contribute to the company's success by:increasing sales, profits and efficiency; decreasing waste, costs and time taken; improving corporate image, customer relationships and competitive advantage.
* Carry out a detailed analysis of your job description. Be as objective as you can, identifying specific ways in which the company has benefited from your skills, qualifications, work, and experience.
* Anticipate difficult questions, by identifying weaknesses in your case and preparing positive answers.
* If you have records of recent appraisals, study them carefully highlighting your achievements and indicating how you have addressed any shortcomings.
* Know what standards your employer uses for assessing performance and tailor your delivery accordingly.
* Prepare clear and concise documentation of relevant salary facts and figures, and details of the ways in which you are contributing to the company.
* Be aware of the importance of negotiating skills: listen carefully to what your boss is saying; don't be confrontational; avoid ultimatums; and, if necessary, be prepared to compromise.
* Rehearse your performance with a valued friend who is prepared to ask you searching questions; criticize your delivery; and provide you with constructive feedback.
* If, because of circumstances beyond his control, your employer feels unable at this time to give you a pay rise, thank him or her for listening and ask to have your pay reviewed within three months.
* Remember that you will have to work with your boss in the future; so, leave the meeting on good terms, and NEVER bang the door behind you.
Visit the author's website at: http://www.assignmentsplus.com
Gerard McLoughlin, Director of Assignments Plus Communications, has contributed career-related articles to hundreds of recruitment companies, websites and publications throughout the world, including: USA Today, JobBankUSA.com, US-Recruiters.com, Jobs1.co.uk, Nurse-Recruiter.com, and Recruitireland.com.
Always Have a Current Resume
What is the biggest mistake people make with resumes?
People write their resumes as a chronological summary of everything they’ve done in their professional lives. Employers only care about one thing: what you can do for them. If they can’t quickly get that answer out of your resume, it’ll get tossed in the garbage can. An effective resume draws their attention, clearly spells out why you are better than the other candidates, and lands you an interview.
Should I use an experienced resume preparer?
Yes. Get it done right the first time because once your resume starts circulating, you won’t get a chance to go back and clean it up. Frankly, when I work with people on their resumes, I am shocked at what they’re sending out. These days, employers keep resumes in their databases for months or even years. So if it is poorly done and unimpressive, you may have blown it. Don’t take any chances on this.
How long does a really good resume take to prepare?
At least several weeks. You can’t throw one together and expect it to be your best. That’s another reason to engage a preparer. That person will look at the resume with a critical eye, speed up the process, and improve the quality. It’s very, very important to start working on your resume early. I can’t tell you how many people send me resumes that need a ton of work. Yet they need to send it in “tomorrow”.
Does this mean I have to use a resume preparer forever?
No. And be very wary of someone who tries to tell you otherwise. The preparer should explain how to update it yourself, going forward. You need to take ownership of your resume. It’s your life. It’s your career. When I do resumes, I show the person how to organize each section and how to add new information in a way that attracts the most attention from a prospective employer. Now, if major career events take place or if you are going after a job that has a lot of competition, you may want to engage a preparer to make sure your resume is in top shape.
Should I have a cover letter professionally prepared as well?
Yes. People who haven’t yet met you personally will judge you by your communications. If you send a poor quality cover letter or email, the prospective employer will immediately suspect your resume and all the time you spent working on it will go down the tubes. It’s worth the small additional investment to have a good cover letter or a professional email done ahead of time. Don’t take a chance on this detail. It could make or break you getting in the door.
How often should I update my resume?
Go back and re-examine it at least twice a year. A good time of year to do that is January. You will have finished a full year of work and probably will have things to add or change. The job market typically heats back up in February-March, so you’ll be ready by that time.
What if I don’t have a lot of experience?
You still need a current resume. You can’t get to your next step in life without one. Dig deep into your background and you’ll be pleasantly surprised at the experience you do have but didn’t think you did. Plus – you’ll know right away where your gaps are and you can get to work on them.
What if I am applying for an internal position?
Even for internal postings, there is competition. You may have to summarize your experience and accomplishments in an internal application and go through an interview process. If you’ve kept your resume current, you’ll be able to copy the relevant information into the internal application. It’ll be well-written and organized and will immediately put you ahead of the other candidates. People think that can you can be much more “casual” when applying for internal positions. That’s not true. Don’t you make that mistake.
What if I am self-employed?
All the more reason why you need a resume. When a prospective client asks about your company and your experience, you should have something ready to send out immediately that convinces him or her to do business with you. The format you would use in this case is different than a traditional corporate resume but you still need to have one.
Dee Piziak is a 20+ year business professional and college instructor, specializing in professional coaching, career development, and resume preparation for minority women. She can be reached at dee@acadiacommunications.com.
Nonverbal Interview Behavior
Pre-Interview Web Research
Your Cover Letter MUST Ask This Question
How To Prepare For A Telephone Interview
How To Talk Your Boss Into Giving You A Salary Increase
Always Have a Current Resume
Why You Need To Be An Intrapreneur
When a client asks me if I think he or she is a good candidate for starting a new business, I ask several questions (see our free assessment, “Are You an Entrepreneur?”). But the truth of the matter is that these questions are similar to ones that I’d ask someone who wants to move up in an organization or find a new position elsewhere. When people call an executive coach after deciding to make a change or being laid off, those who have treated their career like their own business will have a much easier time.
Having an entrepreneur mindset is a necessary asset for being recognized and rewarded in your organization. The employees who are primarily reactive will not reach the top. Sure, they’ll be rewarded to a point for their faithful and accurate adherence to the established goals of the organization—but these are not going to be the people calling the shots for the big games. An entrepreneur mindset means thinking of the gestalt, or whole, of the organization and recognizing where you fit into the scheme of things; recognizing the impact of your actions on the system and how you can craft and increase that impact. It means having great relationship abilities and an uncanny knowledge and intuition of your “clients”—your colleagues, senior management teams, and your staff, as well as external customers.
Entrepreneurs are always taking temperatures—of costs, profit margins, marketing effectiveness, visibility, shifting needs of the market, new trends, and so on. The difference between entrepreneurship and career management—intrapreneurship—is that your thinking about these topics is focused internally. Your visibility is not limited to your organization’s ultimate service or product: it’s about you as a product.
How visible are you? Does senior management understand your unique set of abilities and your capacity to achieve their goals? Are you aware of the changing needs and moods of your company—acutely sensitive to shifting winds of politics, budgets, philosophical positions of key individuals? What are you doing to anticipate and respond to these changes? Do people still think of you at the level at which you were hired, or are they aware of your increased capacity to contribute to the organization? Do you have active testimonials from “clients”—does the good word about you get broadcast to the organization by your boss, your peers, your subordinates? Of course, there is some discretion and good taste called for here. Nobody wants a gloating, self-promoting egomaniac on their team. Do you know how to effectively market yourself to those around you?
Are you the one who finds a problem and makes your boss aware of it? Or are you the one who finds the problem, comes up with a few great fixes, and then presents the issue? Do you give up easily on tough problems and complain about the impossibility of the situation? Or do you relentlessly persist until the situation is resolved?
Do you consistently expose yourself to new opportunities to learn transferable skills? Think of your skill set as a personal asset, like a home. Are you renovating the kitchen or are you going to try to sell the old house as is? If your skill set isn’t up to date in a highly competitive market, your outdated kitchen/obsolete skill set will be a much harder sell.
How portable is your career? Is what you’re doing worthwhile only to your organization? Or are you learning skills that can be packed up in your career suitcase and taken down the road to the next opportunity? Many of the most transferable skills are what HR people used to call “soft skills”: people/time management expertise; ability to get buy-in from peers, subordinates, and superiors; ability to develop strong relationships with customers; ability to think ahead of the competition.
Even if that project you’re managing is truly unique to this one company, what are you learning about the big picture of management or leadership that you can take with you?
Entrepreneurs are always planning for the next product, the next service. They know that the market isn’t stagnant, and neither are their customers. How stagnant is your career?
Entrepreneurs constantly compare their product with the market and adjust and improve it to keep highly competitive. If your career was a product—how would you rate it?
—Elizabeth McAloon, CPCC
www.TheMcAloonGroup.com
Elizabeth McAloon, CPCC
http://wwww.TheMcAloonGroup.com
Nonverbal Interview Behavior
Non-verbal interview behavior can drown out your verbal self-presentation.
Practice interviewing in front of a full-length mirror or, better yet, videotape yourself if you have access to such equipment. Turn the sound down and watch yourself carefully.
How do you sit in your chair? Upright with an aura of energy and enthusiasm or slumped as if you no longer care? Do you maintain good eye contact or look down at your hands when a question is difficult to answer? Do you lean forward to make a connection with the interviewer or appear distant and disconnected? Do you use your hands for an occasional gesture, to emphasize a point, or are they always in motion, as distractible as those ex-jocks on TV who constantly flail away regardless of what they are saying?
Can you cross your legs at the ankle and stay still or do you constantly shift in your chair and irritate everyone in the room? Do you have unconscious habits or mannerisms that distract from your professional demeanor such as twisting your hair, rubbing your nose, licking your lips, or cracking your knuckles? How is your voice? Is it monotonous, clear, nasal, or shrill? Do you smile - at appropriate moments not constantly like a beauty contestant on the runway?
Being aware of all that you are presenting to a potential employer can make your verbal presentation more effective and increase your chances for a successful outcome.
Virginia Bola operated a rehabilitation company for 20 years, developing innovative job search techniques for disabled workers, while serving as a Vocational Expert in Administrative, Civil and Workers' Compensation Courts. Author of an interactive and supportive workbook, The Wolf at the Door: An Unemployment Survival Manual, and a monthly ezine, The Worker's Edge, she can be reached at http://www.unemploymentblues.com or http://layoffblues.blogspot.com
Pre-Interview Web Research
You have obtained an interview -- congratulations! You feel prepared to discuss your strengths, your accomplishments, your willingness to work hard and learn quickly, and your ability to fit seamlessly into the employer's needs. But... you don't know anything about the employer. You may not even be sure what kind of industry they are in. Do some quick homework before your interview and you may glean a basic understanding of their business that can set you apart from other candidates.
In the "old days" you would have needed to visit a library to try to find the employer in a Business Directory or Manufacturers' Guide. Now you can use the Internet to investigate. If you are lucky, and find that they have their own website, explore it completely, like a search engine spider, page by page and link by link. It will provide you with genuine insight into their organization, their accomplishments, and their values. Try to identify what kind of problems and challenges they may be facing which you could address in an interview. If the company does not have a website, Google them and see if they show up on another site.
If you know their product or service (if you don't, anonymously call the receptionist and just ask what the company does) search for their name within similar sites. If you cannot find the company anywhere, or can't find any helpful details, look at the industry they are in and see what is currently a hot topic and what predictions for future change are being discussed.
All such information will be immensely valuable in your interview either to demonstrate your ability to solve problems or, at the very least, allow you to ask intelligent, pertinent questions.
Virginia Bola operated a rehabilitation company for 20 years, developing innovative job search techniques for disabled workers, while serving as a Vocational Expert in Administrative, Civil and Workers' Compensation Courts. Author of an interactive and supportive workbook, The Wolf at the Door: An Unemployment Survival Manual, and a monthly ezine, The Worker's Edge, she can be reached at http://www.unemploymentblues.com or http://layoffblues.blogspot.com
Your Cover Letter MUST Ask This Question
Imagine receiving a letter from a salesman who wants to sell you an exciting new widget. The letter focuses on all the reasons why this is such a great item. But nowhere does the man ASK for the purchase! You are not as likely to buy it.
The same thing is true with a job search cover letter. Unless you ASK the employer for the opportunity to be interviewed you probably won't hear the phone ring. Decide today that every cover letter you write will contain your specific request for a job interview. ASK and you will receive!
If you don't land the job interview, you certainly will not land the job, so put first things first.
• Write a great cover letter that sparkles with friendliness and professionalism.
• State your qualifications for the position you want.
• Tell the employer how you can help his/her company.
• ASK for an interview clearly and directly.
Where in the cover letter should you make your request? In the beginning and again at the end. Twice is nice!
Example at the beginning of your cover letter:
When I saw your ad for a warehouse manager, I realized we've been looking for each other! Can we meet in person next week? I'd like to show you how my five years of experience in this area will increase profits and streamline procedures.
Example at the close of your cover letter:
Thank you for taking the time to read my letter. Can we get together to talk in person? I'm available mornings till 12:00 noon. You name the time and date and I'll be there.
Now write that cover letter and don't forget to ASK. Then keep your phone and your calendar handy!
Jimmy Sweeney is the president of CareerJimmy and author of the new, "Amazing Cover Letter Creator." Jimmy has written several career-related books and his unique, "think-outside-the-job-search-box" style, make his articles a job-seeker favorite. Jimmy is regularly published on some of the Internet’s largest career web sites.
Who else wants their phone ringing off the hook with more quality job interviews? Visit Jimmy on the web right now at http://www.Amazing-Cover-Letters.com for your 'instant' cover letter today.
How To Prepare For A Telephone Interview
It is important to prepare thoroughly for your telephone interview.
Begin by studying the job description and the candidate profile. This will enable you to identify the company's particular needs and demonstrate that you possess the skills required to meet them.
Find out all you can about the company's products, services, history, and culture. Make a special effort to identify any areas where your skills and experience may be of particular value.
Familiarize yourself with the company's website and be prepared to comment constructively upon it if asked.
Prepare a list matching your accomplishments to the company's stated requirements. Keep this list in front of you during the interview and refer to it at every opportunity.
Specify and quantify your accomplishments, e.g. 'increased sales by 35%' or 'reduced overheads by 27%'.
Interviewers are keen to hear about relevant challenges or problems you faced in the workplace, the specific actions you took, and the measurable results you achieved. They seek to identify key competencies such as communication skills, analytical skills, teamwork, drive and initiative. Be prepared to give examples of how and when you have demonstrated these key competencies.
To get the feel of being interviewed over the phone, compile a list of probable questions and ask a friend use them in a simulated phone interview. Prepare your answers carefully, using key words and phrases from the job description and candidate profile. Do not attempt to write out your answers in full or they will sound wooden and scripted.
Select a quiet place where you will not be disturbed during the phone call. Keep your resume and cover letter, a copy of the job advertisement, and your notes in front of you. Jot down key points throughout the course of the interview.
It is a good idea to stand during a telephone interview as this makes you sound more confident and helps project a positive and professional image.
Matching your speaking rate and pitch to that of the interviewer will help you to establish rapport.
Professional radio broadcasters can vouch for the fact that smiling creates a friendly and enthusiastic impression. So make an effort to smile appropriately during the call.
Since it is important to convey the impression that you are genuinely interested in the company and eager to make a contribution, refer to salient information you discovered during the course of your research.
Listen attentively to the interviewer's questions and comments. Respond appropriately to verbal or tonal cues. If you don't understand a question, ask for clarification. Provide well-developed, balanced, and analytical answers. Avoid monosyllabic 'yes' and 'no' replies.
If asked to explain your reasons for leaving your previous job, make sure to have positive reasons prepared. Under no circumstances should you criticize your previous employers or colleagues. Having researched the company and analyzed the job description as suggested, you should find it easy to prepare a few thoughtful questions to ask the interviewer when afforded the opportunity.
At the end of the phone call, emphasize your interest in the job and the company and reiterate your qualifications. Stress that you would welcome the opportunity of a face-to-face interview.
After the interview, write a short thank-you letter.
Visit the author's website at: http://www.assignmentsplus.com
Gerard McLoughlin, Director of Assignments Plus Communications, has contributed career-related articles to hundreds of recruitment companies, websites and publications throughout the world, including: USA Today, JobBankUSA.com, US-Recruiters.com, Jobs1.co.uk, Nurse-Recruiter.com, and Recruitireland.com
How To Talk Your Boss Into Giving You A Salary Increase
* If you believe you deserve a salary increase, ask for it as soon as possible; don't procrastinate or wait for your employer to offer it.
* Determine what you are worth in the marketplace by carrying out a survey of people in comparable jobs. Never base your case on a need for more money.
* Be realistic in your assessment of what you are worth and what your employer would be willing or able to pay. Have an exact figure in mind before entering into negotiations. Avoid comparisons. Never compare your salary to someone else's.
* Remember that bosses want employees who contribute to the company's success by:increasing sales, profits and efficiency; decreasing waste, costs and time taken; improving corporate image, customer relationships and competitive advantage.
* Carry out a detailed analysis of your job description. Be as objective as you can, identifying specific ways in which the company has benefited from your skills, qualifications, work, and experience.
* Anticipate difficult questions, by identifying weaknesses in your case and preparing positive answers.
* If you have records of recent appraisals, study them carefully highlighting your achievements and indicating how you have addressed any shortcomings.
* Know what standards your employer uses for assessing performance and tailor your delivery accordingly.
* Prepare clear and concise documentation of relevant salary facts and figures, and details of the ways in which you are contributing to the company.
* Be aware of the importance of negotiating skills: listen carefully to what your boss is saying; don't be confrontational; avoid ultimatums; and, if necessary, be prepared to compromise.
* Rehearse your performance with a valued friend who is prepared to ask you searching questions; criticize your delivery; and provide you with constructive feedback.
* If, because of circumstances beyond his control, your employer feels unable at this time to give you a pay rise, thank him or her for listening and ask to have your pay reviewed within three months.
* Remember that you will have to work with your boss in the future; so, leave the meeting on good terms, and NEVER bang the door behind you.
Visit the author's website at: http://www.assignmentsplus.com
Gerard McLoughlin, Director of Assignments Plus Communications, has contributed career-related articles to hundreds of recruitment companies, websites and publications throughout the world, including: USA Today, JobBankUSA.com, US-Recruiters.com, Jobs1.co.uk, Nurse-Recruiter.com, and Recruitireland.com.
Always Have a Current Resume
What is the biggest mistake people make with resumes?
People write their resumes as a chronological summary of everything they’ve done in their professional lives. Employers only care about one thing: what you can do for them. If they can’t quickly get that answer out of your resume, it’ll get tossed in the garbage can. An effective resume draws their attention, clearly spells out why you are better than the other candidates, and lands you an interview.
Should I use an experienced resume preparer?
Yes. Get it done right the first time because once your resume starts circulating, you won’t get a chance to go back and clean it up. Frankly, when I work with people on their resumes, I am shocked at what they’re sending out. These days, employers keep resumes in their databases for months or even years. So if it is poorly done and unimpressive, you may have blown it. Don’t take any chances on this.
How long does a really good resume take to prepare?
At least several weeks. You can’t throw one together and expect it to be your best. That’s another reason to engage a preparer. That person will look at the resume with a critical eye, speed up the process, and improve the quality. It’s very, very important to start working on your resume early. I can’t tell you how many people send me resumes that need a ton of work. Yet they need to send it in “tomorrow”.
Does this mean I have to use a resume preparer forever?
No. And be very wary of someone who tries to tell you otherwise. The preparer should explain how to update it yourself, going forward. You need to take ownership of your resume. It’s your life. It’s your career. When I do resumes, I show the person how to organize each section and how to add new information in a way that attracts the most attention from a prospective employer. Now, if major career events take place or if you are going after a job that has a lot of competition, you may want to engage a preparer to make sure your resume is in top shape.
Should I have a cover letter professionally prepared as well?
Yes. People who haven’t yet met you personally will judge you by your communications. If you send a poor quality cover letter or email, the prospective employer will immediately suspect your resume and all the time you spent working on it will go down the tubes. It’s worth the small additional investment to have a good cover letter or a professional email done ahead of time. Don’t take a chance on this detail. It could make or break you getting in the door.
How often should I update my resume?
Go back and re-examine it at least twice a year. A good time of year to do that is January. You will have finished a full year of work and probably will have things to add or change. The job market typically heats back up in February-March, so you’ll be ready by that time.
What if I don’t have a lot of experience?
You still need a current resume. You can’t get to your next step in life without one. Dig deep into your background and you’ll be pleasantly surprised at the experience you do have but didn’t think you did. Plus – you’ll know right away where your gaps are and you can get to work on them.
What if I am applying for an internal position?
Even for internal postings, there is competition. You may have to summarize your experience and accomplishments in an internal application and go through an interview process. If you’ve kept your resume current, you’ll be able to copy the relevant information into the internal application. It’ll be well-written and organized and will immediately put you ahead of the other candidates. People think that can you can be much more “casual” when applying for internal positions. That’s not true. Don’t you make that mistake.
What if I am self-employed?
All the more reason why you need a resume. When a prospective client asks about your company and your experience, you should have something ready to send out immediately that convinces him or her to do business with you. The format you would use in this case is different than a traditional corporate resume but you still need to have one.
Dee Piziak is a 20+ year business professional and college instructor, specializing in professional coaching, career development, and resume preparation for minority women. She can be reached at dee@acadiacommunications.com.
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Soil and Plant Scientists
Computer Science
Software Testing Job
Business Teachers, Postsecondary
Computer and Information Scientists, Research
Computer and Information Systems Managers
Computer Hardware Engineers
Computer Programmers
Computer Science Teachers, Postsecondary
Computer Security Specialists
Computer Software Engineers, Applications
Computer Software Engineers, Systems Software
Computer Specialists, All Other
Computer Support Specialists
Computer Systems Analysts
Database Administrators
Electrical Engineering Technicians
Electronics Engineering Technicians
Engineering Managers
Engineering Teachers, Postsecondary
Graphic Designers
Natural Sciences Managers
Network Systems and Data Communications Analysts
Numerical Tool and Process Control Programmers
Operations Research Analysts
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Municipal Clerks
New Accounts Clerks
Office and Administrative Support Workers, All Other
Office Clerks, General
Office Machine Operators, Except Computer
Order Clerks
Order Fillers, Wholesale and Retail Sales
Payroll and Timekeeping Clerks
Police, Fire, and Ambulance Dispatchers
Postal Service Clerks
Postal Service Mail Carriers
Postal Service Mail Sorters, Processors, and Processing Machine Operators
Procurement Clerks
Production, Planning, and Expediting Clerks
Proofreaders and Copy Markers
Receptionists and Information Clerks
Reservation and Transportation Ticket Agents and Travel Clerks
Secretaries, Except Legal, Medical, and Executive
Shipping, Receiving, and Traffic Clerks
Statement Clerks
Statistical Assistants
Stock Clerks and Order Fillers
Stock Clerks, Sales Floor
Stock Clerks- Stockroom, Warehouse, or Storage Yard
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Chemistry
Biochemists and Biophysicists
Chemical Engineers
Chemical Equipment Operators and Tenders
Chemical Plant and System Operators
Chemical Technicians
Chemistry Teachers, Postsecondary
Chemists
Engineering Managers
Engineering Teachers, Postsecondary
Natural Sciences Managers
Soil and Plant Scientists
Computer Science
Software Testing Job
Business Teachers, Postsecondary
Computer and Information Scientists, Research
Computer and Information Systems Managers
Computer Hardware Engineers
Computer Programmers
Computer Science Teachers, Postsecondary
Computer Security Specialists
Computer Software Engineers, Applications
Computer Software Engineers, Systems Software
Computer Specialists, All Other
Computer Support Specialists
Computer Systems Analysts
Database Administrators
Electrical Engineering Technicians
Electronics Engineering Technicians
Engineering Managers
Engineering Teachers, Postsecondary
Graphic Designers
Natural Sciences Managers
Network Systems and Data Communications Analysts
Numerical Tool and Process Control Programmers
Operations Research Analysts
Maths
Actuaries
Atmospheric, Earth, Marine, and Space Sciences Teachers, Postsecondary
Business Teachers, Postsecondary
Mathematical Science Occupations, All Other
Mathematical Science Teachers, Postsecondary
Mathematical Technicians
Mathematicians
Natural Sciences Managers
Operations Research Analysts
Physicists
Physics Teachers, Postsecondary
Statisticians
Admin and Office Support
Bill and Account Collectors
Billing and Posting Clerks and Machine Operators
Billing, Cost, and Rate Clerks
Billing, Posting, and Calculating Machine Operators
Bookkeeping, Accounting, and Auditing Clerks
Brokerage Clerks fs
Cargo and Freight Agents
Communications Equipment Operators, All Other
Computer Operators
Correspondence Clerks
Couriers and Messengers
Court Clerks
Court, Municipal, and License Clerks
Credit Authorizers
Credit Authorizers, Checkers, and Clerks
Credit Checkers
Customer Service Representatives
Data Entry Keyers
Desktop Publishers
Dispatchers, Except Police, Fire, and Ambulance
Eligibility Interviewers, Government Programs
Executive Secretaries and Administrative Assistants
File Clerks
First-Line Supervisors/Managers of Office and Administrative Support Workers
Gaming Cage Workers
Hotel, and Resort Desk Clerks
Human Resources Assistants, Except Payroll and Timekeeping
Information and Record Clerks, All Other
Insurance Claims and Policy Processing Clerks
Insurance Claims Clerks
Insurance Policy Processing Clerks
Interviewers, Except Eligibility and Loan
Legal Secretaries
Library Assistants, Clerical
License Clerks
Loan Interviewers and Clerks
Mail Clerks and Mail Machine Operators, Except Postal Service
Marking Clerks
Medical Secretaries
Meter Readers, Utilities
Municipal Clerks
New Accounts Clerks
Office and Administrative Support Workers, All Other
Office Clerks, General
Office Machine Operators, Except Computer
Order Clerks
Order Fillers, Wholesale and Retail Sales
Payroll and Timekeeping Clerks
Police, Fire, and Ambulance Dispatchers
Postal Service Clerks
Postal Service Mail Carriers
Postal Service Mail Sorters, Processors, and Processing Machine Operators
Procurement Clerks
Production, Planning, and Expediting Clerks
Proofreaders and Copy Markers
Receptionists and Information Clerks
Reservation and Transportation Ticket Agents and Travel Clerks
Secretaries, Except Legal, Medical, and Executive
Shipping, Receiving, and Traffic Clerks
Statement Clerks
Statistical Assistants
Stock Clerks and Order Fillers
Stock Clerks, Sales Floor
Stock Clerks- Stockroom, Warehouse, or Storage Yard
Switchboard Operators, Including Answering Service
Telephone Operators
Tellers
Weighers, Measurers, Checkers, and Samplers, Recordkeeping
Word Processors and Typists
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Skill required to get job
Basic Skills
Developed capacities that facilitate learning or the more rapid acquisition of knowledge
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics — Using mathematics to solve problems.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Science — Using scientific rules and methods to solve problems.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving Skills
Developed capacities used to solve novel, ill-defined problems in complex, real-world settings
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Resource Management Skills
Developed capacities used to allocate resources efficiently
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
Time Management — Managing one's own time and the time of others.
Social Skills
Developed capacities used to work with people to achieve goals
Coordination — Adjusting actions in relation to others' actions.
Instructing — Teaching others how to do something.
Negotiation — Bringing others together and trying to reconcile differences.
Persuasion — Persuading others to change their minds or behavior.
Service Orientation — Actively looking for ways to help people.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Systems Skills
Developed capacities used to understand, monitor, and improve socio-technical systems
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Technical Skills
Developed capacities used to design, set-up, operate, and correct malfunctions involving application of machines or technological systems
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Installation — Installing equipment, machines, wiring, or programs to meet specifications.
Operation and Control — Controlling operations of equipment or systems.
Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operations Analysis — Analyzing needs and product requirements to create a design.
Programming — Writing computer programs for various purposes.
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Repairing — Repairing machines or systems using the needed tools.
Technology Design — Generating or adapting equipment and technology to serve user needs.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Developed capacities that facilitate learning or the more rapid acquisition of knowledge
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics — Using mathematics to solve problems.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Science — Using scientific rules and methods to solve problems.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving Skills
Developed capacities used to solve novel, ill-defined problems in complex, real-world settings
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Resource Management Skills
Developed capacities used to allocate resources efficiently
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
Time Management — Managing one's own time and the time of others.
Social Skills
Developed capacities used to work with people to achieve goals
Coordination — Adjusting actions in relation to others' actions.
Instructing — Teaching others how to do something.
Negotiation — Bringing others together and trying to reconcile differences.
Persuasion — Persuading others to change their minds or behavior.
Service Orientation — Actively looking for ways to help people.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Systems Skills
Developed capacities used to understand, monitor, and improve socio-technical systems
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Technical Skills
Developed capacities used to design, set-up, operate, and correct malfunctions involving application of machines or technological systems
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Installation — Installing equipment, machines, wiring, or programs to meet specifications.
Operation and Control — Controlling operations of equipment or systems.
Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operations Analysis — Analyzing needs and product requirements to create a design.
Programming — Writing computer programs for various purposes.
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Repairing — Repairing machines or systems using the needed tools.
Technology Design — Generating or adapting equipment and technology to serve user needs.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Monday, February 16, 2009
On Line part time job
Multinational companies promote and improve their product\services by collecting opinion from people all over the world.
Before launching the products\services, they need to find out consumer preference.
They conduct and utilize the results to improve their products.
After launching a product they conduct survey to study the consumer mind.
To compare their market reach with their competitive brand.
There are hundreds of survey companies all over world.
Their main job is to conduct survey on behalf of the multinational companies.
For further details http://www.wecare4u.page.tl/
Important Job Sites
•http://www.naukri.com/
•http://www.winentrance.com/
•http://www.jobsahead.com/
•http://www.digitalbhoomi.com/
•http://www.cybermediadice.com/
•http://www.careerbuilder.com/
•http://www.jobs.net/
•http://www.hotjobs.yahoo.com/
•http://www.timesjobs.com/
•http://www.computerjobs/
•http://www.totaljobs.com/
•http://www.sciencejobs.com/
•http://www.career.com/
•http://www.computerwork.com/
•http://www.topjobs.net/
•http://www.bankjobs.com/
•http://www.winentrance.com/
•http://www.jobsahead.com/
•http://www.digitalbhoomi.com/
•http://www.cybermediadice.com/
•http://www.careerbuilder.com/
•http://www.jobs.net/
•http://www.hotjobs.yahoo.com/
•http://www.timesjobs.com/
•http://www.computerjobs/
•http://www.totaljobs.com/
•http://www.sciencejobs.com/
•http://www.career.com/
•http://www.computerwork.com/
•http://www.topjobs.net/
•http://www.bankjobs.com/
Aptitude coaching web Sites
The report has an excellent placement record, to the requirements of the students and gets them offers with attractive compensation packages. Department of Career Guidance is maintaining the following websites for Students and Faculties.
http://www.careervarsity.com/ is a Learning Portal for Career Aspiring Students. http://www.evarsity.org/ is a Site for Placement Officers and Career Counsellors. http://www.aptitudecoach.com/ is a Portal for aptitute training and domain knowledge for Job-seekers.
http://www.civilservicecoach.com/ is useful for civil service aspirants.
http://www.careervarsity.com/ is a Learning Portal for Career Aspiring Students. http://www.evarsity.org/ is a Site for Placement Officers and Career Counsellors. http://www.aptitudecoach.com/ is a Portal for aptitute training and domain knowledge for Job-seekers.
http://www.civilservicecoach.com/ is useful for civil service aspirants.
Common Personal Interview Questions
1. Tell me about yourself:
The most often asked question in interviews. You need to have a shortstatement prepared in your mind. Be careful that it does not soundrehearsed. Limit it to work-related items unless instructed otherwise.Talk about things you have done and jobs you have held that relate tothe position you are interviewing for. Start with the item farthestback and work up to the present.
2. Why did you leave your last job?
Stay positive regardless of the circumstances. Never refer to a majorproblem with management and never speak ill of supervisors, co-workersor the organization. If you do, you will be the one looking bad. Keepsmiling and talk about leaving for a positive reason such as anopportunity, a chance to do something special or other forward-lookingreasons.
3. What experience do you have in this field?
Speak about specifics that relate to the position you are applying for.If you do not have specific experience, get as close as you can.
4. Do you consider yourself successful?
You should always answer yes and briefly explain why. A goodexplanation is that you have set goals, and you have met some and areon track to achieve the others.
5. What do co-workers say about you?
Be prepared with a quote or two from co-workers. Either a specificstatement or a paraphrase will work. Jill Clark, a co-worker at SmithCompany, always said I was the hardest workers she had ever known. Itis as powerful as Jill having said it at the interview herself.
6. What do you know about this organization?
This question is one reason to do some research on the organizationbefore the interview. Find out where they have been and where they aregoing. What are the current issues and who are the major players?
7. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A widevariety of activities can be mentioned as positive self-improvement.Have some good ones handy to mention.
8. Are you applying for other jobs?
Be honest but do not spend a lot of time in this area. Keep the focuson this job and what you can do for this organization. Anything else isa distraction.
9. Why do you want to work for this organization?
This may take some thought and certainly, should be based on theresearch you have done on the organization. Sincerity is extremelyimportant here and will easily be sensed. Relate it to your long-termcareer goals.
10. Do you know anyone who works for us?
Be aware of the policy on relatives working for the organization. Thiscan affect your answer even though they asked about friends notrelatives. Be careful to mention a friend only if they are well thoughtof.
11. What kind of salary do you need?
A loaded question. A nasty little game that you will probably lose ifyou answer first. So, do not answer it. Instead, say something like,That’s a tough question. Can you tell me the range for this position?In most cases, the interviewer, taken off guard, will tell you. If not,say that it can depend on the details of the job. Then give a widerange.
12. Are you a team player?
You are, of course, a team player. Be sure to have examples ready.Specifics that show you often perform for the good of the team ratherthan for yourself are good evidence of your team attitude. Do not brag,just say it in a matter-of-fact tone. This is a key point.
13. How long would you expect to work for us if hired?
Specifics here are not good. Something like this should work: I’d likeit to be a long time. Or As long as we both feel I’m doing a good job.
14. Have you ever had to fire anyone? How did you feel about that?
This is serious. Do not make light of it or in any way seem like youlike to fire people. At the same time, you will do it when it is theright thing to do. When it comes to the organization versus theindividual who has created a harmful situation, you will protect theorganization. Remember firing is not the same as layoff or reduction inforce.
15. What is your philosophy towards work?
The interviewer is not looking for a long or flowery dissertation here.Do you have strong feelings that the job gets done? Yes. That’s thetype of answer that works best here. Short and positive, showing abenefit to the organization.
16. If you had enough money to retire right now, would you?
Answer yes if you would. But since you need to work, this is the typeof work you prefer. Do not say yes if you do not mean it.
17. Have you ever been asked to leave a position?
If you have not, say no. If you have, be honest, brief and avoid sayingnegative things about the people or organization involved.
18. Explain how you would be an asset to this organization
You should be anxious for this question. It gives you a chance tohighlight your best points as they relate to the position beingdiscussed. Give a little advance thought to this relationship.
19. Why should we hire you?
Point out how your assets meet what the organization needs. Do notmention any other candidates to make a comparison.
20. Tell me about a suggestion you have madeHave a good one ready.
Be sure and use a suggestion that was acceptedand was then considered successful. One related to the type of workapplied for is a real plus.
21. What irritates you about co-workers?
This is a trap question. Think real hard but fail to come up withanything that irritates you. A short statement that you seem to getalong with folks is great.
22. What is your greatest strength?
Numerous answers are good, just stay positive. A few good examples:Your ability to prioritize, Your problem-solving skills, Your abilityto work under pressure, Your ability to focus on projects, Yourprofessional expertise, Your leadership skills, Your positive attitude
23. Tell me about your dream job.
Stay away from a specific job. You cannot win. If you say the job youare contending for is it, you strain credibility. If you say anotherjob is it, you plant the suspicion that you will be dissatisfied withthis position if hired. The best is to stay genetic and say somethinglike: A job where I love the work, like the people, can contribute andcan’t wait to get to work.
24. Why do you think you would do well at this job?
Give several reasons and include skills, experience and interest.
25. What are you looking for in a job?
See answer # 23
26. What kind of person would you refuse to work with?
Do not be trivial. It would take disloyalty to the organization,violence or lawbreaking to get you to object. Minor objections willlabel you as a whiner.
27. What is more important to you: the money or the work?
Money is always important, but the work is the most important. There isno better answer.
28. What would your previous supervisor say your strongest point is?
There are numerous good possibilities:Loyalty, Energy, Positive attitude, Leadership, Team player, Expertise,Initiative, Patience, Hard work, Creativity, Problem solver
29. Tell me about a problem you had with a supervisorBiggest trap of all.
This is a test to see if you will speak ill ofyour boss. If you fall for it and tell about a problem with a formerboss, you may well below the interview right there. Stay positive anddevelop a poor memory about any trouble with a supervisor.
30. What has disappointed you about a job?
Don’t get trivial or negative. Safe areas are few but can include:Not enough of a challenge. You were laid off in a reduction Company didnot win a contract, which would have given you more responsibility.
31. Tell me about your ability to work under pressure.
You may say that you thrive under certain types of pressure. Give anexample that relates to the type of position applied for.
32. Do your skills match this job or another job more closely?
Probably this one. Do not give fuel to the suspicion that you may wantanother job more than this one.
33. What motivates you to do your best on the job?
This is a personal trait that only you can say, but good examples are:Challenge, Achievement, Recognition
34. Are you willing to work overtime? Nights? Weekends?
This is up to you. Be totally honest.
35. How would you know you were successful on this job?
Several ways are good measures:You set high standards for yourself and meet them. Your outcomes are asuccess.Your boss tell you that you are successful
36. Would you be willing to relocate if required?
You should be clear on this with your family prior to the interview ifyou think there is a chance it may come up. Do not say yes just to getthe job if the real answer is no. This can create a lot of problemslater on in your career. Be honest at this point and save yourselffuture grief.
37. Are you willing to put the interests of the organization ahead ofyour own?
This is a straight loyalty and dedication question. Do not worry aboutthe deep ethical and philosophical implications. Just say yes.
38. Describe your management style.
Try to avoid labels. Some of the more common labels, like progressive,salesman or consensus, can have several meanings or descriptionsdepending on which management expert you listen to. The situationalstyle is safe, because it says you will manage according to thesituation, instead of one size fits all.
39. What have you learned from mistakes on the job?
Here you have to come up with something or you strain credibility. Makeit small, well intentioned mistake with a positive lesson learned. Anexample would be working too far ahead of colleagues on a project andthus throwing coordination off.
40. Do you have any blind spots?
Trick question. If you know about blind spots, they are no longer blindspots. Do not reveal any personal areas of concern here. Let them dotheir own discovery on your bad points. Do not hand it to them.
41. If you were hiring a person for this job, what would you look for?
Be careful to mention traits that are needed and that you have.
42. Do you think you are overqualified for this position?
Regardless of your qualifications, state that you are very wellqualified for the position.
43. How do you propose to compensate for your lack of experience?
First, if you have experience that the interviewer does not know about,bring that up: Then, point out (if true) that you are a hard workingquick learner.
44. What qualities do you look for in a boss?
Be generic and positive. Safe qualities are knowledgeable, a sense ofhumor, fair, loyal to subordinates and holder of high standards. Allbosses think they have these traits.
45. Tell me about a time when you helped resolve a dispute betweenothers.
Pick a specific incident. Concentrate on your problem solving techniqueand not the dispute you settled.
46. What position do you prefer on a team working on a project?
Be honest. If you are comfortable in different roles, point that out.
47. Describe your work ethic.
Emphasize benefits to the organization. Things like, determination toget the job done and work hard but enjoy your work are good.
48. What has been your biggest professional disappointment?
Be sure that you refer to something that was beyond your control. Showacceptance and no negative feelings.
49. Tell me about the most fun you have had on the job.
Talk about having fun by accomplishing something for the organization.
50. Do you have any questions for me?
Always have some questions prepared. Questions prepared where you will be an asset to the organization are good. How soon will I be able to be productive? and What type of projects will I be able to assist on? are
The most often asked question in interviews. You need to have a shortstatement prepared in your mind. Be careful that it does not soundrehearsed. Limit it to work-related items unless instructed otherwise.Talk about things you have done and jobs you have held that relate tothe position you are interviewing for. Start with the item farthestback and work up to the present.
2. Why did you leave your last job?
Stay positive regardless of the circumstances. Never refer to a majorproblem with management and never speak ill of supervisors, co-workersor the organization. If you do, you will be the one looking bad. Keepsmiling and talk about leaving for a positive reason such as anopportunity, a chance to do something special or other forward-lookingreasons.
3. What experience do you have in this field?
Speak about specifics that relate to the position you are applying for.If you do not have specific experience, get as close as you can.
4. Do you consider yourself successful?
You should always answer yes and briefly explain why. A goodexplanation is that you have set goals, and you have met some and areon track to achieve the others.
5. What do co-workers say about you?
Be prepared with a quote or two from co-workers. Either a specificstatement or a paraphrase will work. Jill Clark, a co-worker at SmithCompany, always said I was the hardest workers she had ever known. Itis as powerful as Jill having said it at the interview herself.
6. What do you know about this organization?
This question is one reason to do some research on the organizationbefore the interview. Find out where they have been and where they aregoing. What are the current issues and who are the major players?
7. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A widevariety of activities can be mentioned as positive self-improvement.Have some good ones handy to mention.
8. Are you applying for other jobs?
Be honest but do not spend a lot of time in this area. Keep the focuson this job and what you can do for this organization. Anything else isa distraction.
9. Why do you want to work for this organization?
This may take some thought and certainly, should be based on theresearch you have done on the organization. Sincerity is extremelyimportant here and will easily be sensed. Relate it to your long-termcareer goals.
10. Do you know anyone who works for us?
Be aware of the policy on relatives working for the organization. Thiscan affect your answer even though they asked about friends notrelatives. Be careful to mention a friend only if they are well thoughtof.
11. What kind of salary do you need?
A loaded question. A nasty little game that you will probably lose ifyou answer first. So, do not answer it. Instead, say something like,That’s a tough question. Can you tell me the range for this position?In most cases, the interviewer, taken off guard, will tell you. If not,say that it can depend on the details of the job. Then give a widerange.
12. Are you a team player?
You are, of course, a team player. Be sure to have examples ready.Specifics that show you often perform for the good of the team ratherthan for yourself are good evidence of your team attitude. Do not brag,just say it in a matter-of-fact tone. This is a key point.
13. How long would you expect to work for us if hired?
Specifics here are not good. Something like this should work: I’d likeit to be a long time. Or As long as we both feel I’m doing a good job.
14. Have you ever had to fire anyone? How did you feel about that?
This is serious. Do not make light of it or in any way seem like youlike to fire people. At the same time, you will do it when it is theright thing to do. When it comes to the organization versus theindividual who has created a harmful situation, you will protect theorganization. Remember firing is not the same as layoff or reduction inforce.
15. What is your philosophy towards work?
The interviewer is not looking for a long or flowery dissertation here.Do you have strong feelings that the job gets done? Yes. That’s thetype of answer that works best here. Short and positive, showing abenefit to the organization.
16. If you had enough money to retire right now, would you?
Answer yes if you would. But since you need to work, this is the typeof work you prefer. Do not say yes if you do not mean it.
17. Have you ever been asked to leave a position?
If you have not, say no. If you have, be honest, brief and avoid sayingnegative things about the people or organization involved.
18. Explain how you would be an asset to this organization
You should be anxious for this question. It gives you a chance tohighlight your best points as they relate to the position beingdiscussed. Give a little advance thought to this relationship.
19. Why should we hire you?
Point out how your assets meet what the organization needs. Do notmention any other candidates to make a comparison.
20. Tell me about a suggestion you have madeHave a good one ready.
Be sure and use a suggestion that was acceptedand was then considered successful. One related to the type of workapplied for is a real plus.
21. What irritates you about co-workers?
This is a trap question. Think real hard but fail to come up withanything that irritates you. A short statement that you seem to getalong with folks is great.
22. What is your greatest strength?
Numerous answers are good, just stay positive. A few good examples:Your ability to prioritize, Your problem-solving skills, Your abilityto work under pressure, Your ability to focus on projects, Yourprofessional expertise, Your leadership skills, Your positive attitude
23. Tell me about your dream job.
Stay away from a specific job. You cannot win. If you say the job youare contending for is it, you strain credibility. If you say anotherjob is it, you plant the suspicion that you will be dissatisfied withthis position if hired. The best is to stay genetic and say somethinglike: A job where I love the work, like the people, can contribute andcan’t wait to get to work.
24. Why do you think you would do well at this job?
Give several reasons and include skills, experience and interest.
25. What are you looking for in a job?
See answer # 23
26. What kind of person would you refuse to work with?
Do not be trivial. It would take disloyalty to the organization,violence or lawbreaking to get you to object. Minor objections willlabel you as a whiner.
27. What is more important to you: the money or the work?
Money is always important, but the work is the most important. There isno better answer.
28. What would your previous supervisor say your strongest point is?
There are numerous good possibilities:Loyalty, Energy, Positive attitude, Leadership, Team player, Expertise,Initiative, Patience, Hard work, Creativity, Problem solver
29. Tell me about a problem you had with a supervisorBiggest trap of all.
This is a test to see if you will speak ill ofyour boss. If you fall for it and tell about a problem with a formerboss, you may well below the interview right there. Stay positive anddevelop a poor memory about any trouble with a supervisor.
30. What has disappointed you about a job?
Don’t get trivial or negative. Safe areas are few but can include:Not enough of a challenge. You were laid off in a reduction Company didnot win a contract, which would have given you more responsibility.
31. Tell me about your ability to work under pressure.
You may say that you thrive under certain types of pressure. Give anexample that relates to the type of position applied for.
32. Do your skills match this job or another job more closely?
Probably this one. Do not give fuel to the suspicion that you may wantanother job more than this one.
33. What motivates you to do your best on the job?
This is a personal trait that only you can say, but good examples are:Challenge, Achievement, Recognition
34. Are you willing to work overtime? Nights? Weekends?
This is up to you. Be totally honest.
35. How would you know you were successful on this job?
Several ways are good measures:You set high standards for yourself and meet them. Your outcomes are asuccess.Your boss tell you that you are successful
36. Would you be willing to relocate if required?
You should be clear on this with your family prior to the interview ifyou think there is a chance it may come up. Do not say yes just to getthe job if the real answer is no. This can create a lot of problemslater on in your career. Be honest at this point and save yourselffuture grief.
37. Are you willing to put the interests of the organization ahead ofyour own?
This is a straight loyalty and dedication question. Do not worry aboutthe deep ethical and philosophical implications. Just say yes.
38. Describe your management style.
Try to avoid labels. Some of the more common labels, like progressive,salesman or consensus, can have several meanings or descriptionsdepending on which management expert you listen to. The situationalstyle is safe, because it says you will manage according to thesituation, instead of one size fits all.
39. What have you learned from mistakes on the job?
Here you have to come up with something or you strain credibility. Makeit small, well intentioned mistake with a positive lesson learned. Anexample would be working too far ahead of colleagues on a project andthus throwing coordination off.
40. Do you have any blind spots?
Trick question. If you know about blind spots, they are no longer blindspots. Do not reveal any personal areas of concern here. Let them dotheir own discovery on your bad points. Do not hand it to them.
41. If you were hiring a person for this job, what would you look for?
Be careful to mention traits that are needed and that you have.
42. Do you think you are overqualified for this position?
Regardless of your qualifications, state that you are very wellqualified for the position.
43. How do you propose to compensate for your lack of experience?
First, if you have experience that the interviewer does not know about,bring that up: Then, point out (if true) that you are a hard workingquick learner.
44. What qualities do you look for in a boss?
Be generic and positive. Safe qualities are knowledgeable, a sense ofhumor, fair, loyal to subordinates and holder of high standards. Allbosses think they have these traits.
45. Tell me about a time when you helped resolve a dispute betweenothers.
Pick a specific incident. Concentrate on your problem solving techniqueand not the dispute you settled.
46. What position do you prefer on a team working on a project?
Be honest. If you are comfortable in different roles, point that out.
47. Describe your work ethic.
Emphasize benefits to the organization. Things like, determination toget the job done and work hard but enjoy your work are good.
48. What has been your biggest professional disappointment?
Be sure that you refer to something that was beyond your control. Showacceptance and no negative feelings.
49. Tell me about the most fun you have had on the job.
Talk about having fun by accomplishing something for the organization.
50. Do you have any questions for me?
Always have some questions prepared. Questions prepared where you will be an asset to the organization are good. How soon will I be able to be productive? and What type of projects will I be able to assist on? are
Question paper
P.K.R. ARTS COLLEGE FOR WOMEN, GOBI
II BBM MID-SEMESTER EXAMINATION FEB-2009
FINANCIAL MANAGEMENT (IV-SEMESTER)
Time: 3 Hrs Section-A Max.marks:100
Fill-up the blanks (10 * 1 = 10)
1.Financial decision involve ---------- decisions.
2.The appropriate objective of an enterprise is maximization of --------- wealth
3.A fixed rate of ------ is payable on debentures
4.The capital Structure of company is made----- and----- securities
5.Shares having no face value are known as ------- stock
6.It is better for a company to remain in ------ gear during the period of depression
7.working capital is also known as ------- capital
8.The gross working capital is a ------ concern concept
9.The volume of sales is influenced by ------ policy
10.-----System is a method for accelerating cash inflows
Answer all the Questions Section-B (5 * 6 = 30)
11.(a) What is financial Management? (OR)
(b) What are the objectives of Finance Functions?
12. (a) Write a note on profit maximization Vs wealth maximization (OR)
(b) Why is maximizing wealth a better goal than maximizing profits?
13. (a) What is optimal capital structure? (OR)
(b) Write a note on the importance of capital structure
14. (a) Explain the concept of working capital (OR)
(b) Explain the various kinds of working capital
15. (a) What is Lock box system? (OR)
(b) What is the nature of cash?
Answer all the Questions Section-C (5 * 12 = 60)
16. (a) Explain the Scope of financial management. (OR)
(b) What are various sources available to Indian businessmen for raising long-term funds?
17. (a) Critically examine the short term sources of funds. (OR)
(b) What are the major determinants of capital structure?
18. (a) Explain the factors that influence the dividend policy of a firm. (OR)
(b) Give a critical appraisal of the traditional approach and MM approach to the problem
of capital structure.
19. (a) Explain the various factors influencing working capital. (OR)
(b) What are the advantages of adequate working capital
20. (a) Explain the various motives for holding cash. (OR)
(b)Write short notes on credit policy and collection policy
**BEST OF LUCK**
II BBM MID-SEMESTER EXAMINATION FEB-2009
FINANCIAL MANAGEMENT (IV-SEMESTER)
Time: 3 Hrs Section-A Max.marks:100
Fill-up the blanks (10 * 1 = 10)
1.Financial decision involve ---------- decisions.
2.The appropriate objective of an enterprise is maximization of --------- wealth
3.A fixed rate of ------ is payable on debentures
4.The capital Structure of company is made----- and----- securities
5.Shares having no face value are known as ------- stock
6.It is better for a company to remain in ------ gear during the period of depression
7.working capital is also known as ------- capital
8.The gross working capital is a ------ concern concept
9.The volume of sales is influenced by ------ policy
10.-----System is a method for accelerating cash inflows
Answer all the Questions Section-B (5 * 6 = 30)
11.(a) What is financial Management? (OR)
(b) What are the objectives of Finance Functions?
12. (a) Write a note on profit maximization Vs wealth maximization (OR)
(b) Why is maximizing wealth a better goal than maximizing profits?
13. (a) What is optimal capital structure? (OR)
(b) Write a note on the importance of capital structure
14. (a) Explain the concept of working capital (OR)
(b) Explain the various kinds of working capital
15. (a) What is Lock box system? (OR)
(b) What is the nature of cash?
Answer all the Questions Section-C (5 * 12 = 60)
16. (a) Explain the Scope of financial management. (OR)
(b) What are various sources available to Indian businessmen for raising long-term funds?
17. (a) Critically examine the short term sources of funds. (OR)
(b) What are the major determinants of capital structure?
18. (a) Explain the factors that influence the dividend policy of a firm. (OR)
(b) Give a critical appraisal of the traditional approach and MM approach to the problem
of capital structure.
19. (a) Explain the various factors influencing working capital. (OR)
(b) What are the advantages of adequate working capital
20. (a) Explain the various motives for holding cash. (OR)
(b)Write short notes on credit policy and collection policy
**BEST OF LUCK**
Services Marketing Syllabus
SERVICES MARKETING
UNIT I : Services Marketing - meaning - nature of services - Types and importance -
Relationship marketing - Mission, strategy, elements of design, marketing plan market
segmentation.
UNIT II : Marketing mix decisions:- unique features of developing, pricing, promoting
and distributing services - Positioning and differentiations strategies, quality of service
industries - Achievement and maintenance, customer support service-
UNIT III : Marketing of hospitality :- Perspectives of Tourism, Hotel and Travel services
- Airlines, Railway, Passenger and Goods Transport - Leissure services.
UNIT IV : Marketing of Financial services :- Concept - Features of Banking, Insurance,
Lease, Mutual Fund, Factoring, Portfolio and financial intermediary services.
UNIT V : Marketing of Non-Profit Organisations :- Services offered by charities -
Educational service - miscellaneous services - Power and Telecommunication.
References :
1. Services Marketing - S.M.Jha - Himalaya Publishing Company 1998, Mumbai.
2. Services Marketing - Indian experiences - Ravishankar - South Asia Publication
1998, Delhi.
3. Services Marketing: Integrating Customer Focus across the Firm – Valarie A
Zeitnamd and Mary Jo Bitmer, 3rd Edition, TMH, 2003.
4. Services Marketing - Text & Readings - P.K. Sinha & S.C.Sahoo - Himalaya,
Mumbai.
5. Essence of Services Marketing - Adrian Pyne - Prentice Hall of India, New Delhi.
6. Services Marketing - Lovelock - Prentice Hall
7. Services Marketing - Jeithaml - I.S.E.
8. Services Marketing - Gousalves - Prentice Hall
9. Services Marketing - Principles & Practice - Palmer, Prentice Hall.
10. Services Marketing - Woodruffe - McMillan.
11. Ravi Shankar, Services Marketing, Excel, 2000.
UNIT I : Services Marketing - meaning - nature of services - Types and importance -
Relationship marketing - Mission, strategy, elements of design, marketing plan market
segmentation.
UNIT II : Marketing mix decisions:- unique features of developing, pricing, promoting
and distributing services - Positioning and differentiations strategies, quality of service
industries - Achievement and maintenance, customer support service-
UNIT III : Marketing of hospitality :- Perspectives of Tourism, Hotel and Travel services
- Airlines, Railway, Passenger and Goods Transport - Leissure services.
UNIT IV : Marketing of Financial services :- Concept - Features of Banking, Insurance,
Lease, Mutual Fund, Factoring, Portfolio and financial intermediary services.
UNIT V : Marketing of Non-Profit Organisations :- Services offered by charities -
Educational service - miscellaneous services - Power and Telecommunication.
References :
1. Services Marketing - S.M.Jha - Himalaya Publishing Company 1998, Mumbai.
2. Services Marketing - Indian experiences - Ravishankar - South Asia Publication
1998, Delhi.
3. Services Marketing: Integrating Customer Focus across the Firm – Valarie A
Zeitnamd and Mary Jo Bitmer, 3rd Edition, TMH, 2003.
4. Services Marketing - Text & Readings - P.K. Sinha & S.C.Sahoo - Himalaya,
Mumbai.
5. Essence of Services Marketing - Adrian Pyne - Prentice Hall of India, New Delhi.
6. Services Marketing - Lovelock - Prentice Hall
7. Services Marketing - Jeithaml - I.S.E.
8. Services Marketing - Gousalves - Prentice Hall
9. Services Marketing - Principles & Practice - Palmer, Prentice Hall.
10. Services Marketing - Woodruffe - McMillan.
11. Ravi Shankar, Services Marketing, Excel, 2000.
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